Returns & Exchanges
At X O S T O R E X O S T O R E, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all eligible items. All returned products must be in their original, unused condition with all packaging and tags intact.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the product is securely protected for transit.
Ship the Package
Print your prepaid shipping label, attach it to the outside of your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing